Mobile App Troubleshooting Results

The pHin Mobile App Troubleshooting Tool

The pHin Mobile App troubleshooting tool uses Bluetooth on your mobile device to discover and inspect nearby pHin devices. The data collected during the troubleshooting process is saved so that our customer sup...

pHin Monitor Range Issues

This article includes tips for correcting monitor range issues found by the Mobile App Troubleshooting Tool. The pHin Monitor uses a short-range radio to send sensor readings to your pHin Bridge. Obstacles suc...

pHin Bridge Not Found

This article includes tips for correcting Bridge Not Found issues in the Mobile App Troubleshooting Tool. We were not able to detect one or more of your pHin Bridges. The most common reason for this to occur ...

pHin Monitor Not Found

This article includes tips for correcting Monitor Not Found issues in the Mobile App Troubleshooting Tool. We were not able to detect one or more of your pHin Monitors. There are a couple of common reasons f...

Bridge Setup Not Completed

This article includes tips for correcting Bridge Setup Not Completed issues found by the Mobile App Troubleshooting Tool. One of your pHin Bridges is not properly set up. The most common reasons for this to ...

Monitor Setup Not Completed

This article includes tips for correcting Monitor Setup Not Completed issues found by the Mobile App Troubleshooting Tool. One of your pHin Monitors has not been set up yet. The most common reason for this to...

pHin Bridge is Not Connected to Wifi

This article includes tips for correcting Bridge not Connected to WiFi issues found by the Mobile App Troubleshooting Tool. One of your pHin Bridges in not connected to WiFi. This can happen if you recently c...

pHin Bridge Cannot Access the Internet

This article includes tips for correcting Bridge Cannot Access the Internet issues found by the Mobile App Troubleshooting Tool. The pHin Bridge sends water samples from your pHin Monitor to the pHin Cloud usi...

pHin Bridge Not Checked In

This article includes tips for correcting Bridge not Checked In issues found by the Mobile App Troubleshooting Tool. The pHin Bridge sends water samples from your pHin Monitor to the pHin Cloud using your WiFi...

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