Monitoring Only Subscription Questions

Why won't my chemicals scan?

Last Updated -

We apologize for any confusion with our chemical barcode scanning feature. First off, please confirm that the chemicals you are attempting to scan are specifically on our supported list of chemicals.

Since labeled dosing instructions can vary by product, our scanning feature only supports the specific products we have researched and inspected. We are continuously collecting new chemical requests to grow our list of supported chemicals over time.

If the chemical that you are trying to scan is on the list of supported chemicals and you're still receiving an error message, please email support@phin.co with the error that you are receiving so that we can determine the cause of the error.
 

Still Need Help?

No worries, our all star support team is standing by!

Email Us