Mobile App Troubleshooting Results

pHin Monitor Not Found

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This article includes tips for correcting Monitor Not Found issues in the Mobile App Troubleshooting Tool.

We were not able to detect one or more of your pHin Monitors.

There are a couple of common reasons for this to occur:

The pHin Monitor may be asleep. To awaken a pHin Monitor, remove the bottom cap and swipe it across the pHin logo on the Monitor. The LED should blink to indicate that the Monitor is awake.

It's also possible that you are not standing close enough to your monitor. When asked to move near the pHin monitor during troubleshooting you should walk outside and stand as close as possible to your pHin monitor without getting wet.

Repeat troubleshooting to see if the there are any additional problems with the Monitor. 


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