Mobile App Troubleshooting Results

pHin Bridge Not Found

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This article includes tips for correcting Bridge Not Found issues in the Mobile App Troubleshooting Tool.

We were not able to detect one or more of your pHin Bridges.

The most common reason for this to occur is that your Bridge is not receiving power. Ensure that your bridge is plugged in, and that at least one of the LED’s on the front of the Bridge is visible.



If the bridge has power and at least one LED is on, then the next step is to reboot by unplugging and replugging it in. Wait about 2 minutes and repeat the troubleshooting process.

If the bridge has power and the problem wasn’t correct by resetting, then the next step is to factory reset the bridge. Note that resetting will require setting up the bridge again in the pHin Mobile App.

How to Reset Your Bridge

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